The brand new Becoming literacy friendly course is now available for free on Learn with NALA.
The Becoming literacy friendly course is a free, one-hour, self-directed course.
In the course you will;
- Hear from people who have made changes in their workplace to make it more literacy friendly;
- Find out what the benefits are from both the staff and service user perspective; and
- Hear about practical tips on how to communicate more effectively and learn about using plain English.
As workers and volunteers in the community and voluntary sector, we all know people who may not feel confident in their literacy skills.
Some people find form filling overwhelming. Others shy away from taking part in groups or short courses. They might be afraid of being asked to read out loud or to write something. Others are uncomfortable asking questions. This means important questions about health and other important issues are left unanswered.
Literacy is everybody’s business. We all have a role to play in building literacy friendly services, organisations and communities.
This course is the second of two courses in NALA’s Literacy Awareness online series. The first course is Understanding adult literacy, numeracy and digital literacy.
We recommend both courses for existing staff and volunteers and as a part of an induction process for new volunteers and staff.
We thank the literacy ambassadors and others who were interviewed for these courses and shared their experiences.